Contact information

For all inquiries related to orders, shipping, returns, subscriptions, or product information, you may contact us using the details below.

Business Name: D2I Labs Ltd. (DrLOUIE Skin & Hair Care)
Business Location: Hamilton, Ontario, Canada
(Full mailing address will be provided upon request for returns or regulatory purposes.)

Customer Support Email: info@drlouie.ca
This is our primary point of contact for all customer service inquiries.

Response Time:
We aim to respond to all inquiries within 1–2 business days (Monday–Friday, excluding statutory holidays).

Order & Return Assistance:
Requests regarding cancellations, returns, defective items, or subscription management must be submitted via email so our team can verify order details and respond in accordance with our official Return & Refund Policy.